Privacy policy

At Chuks Collins, we respect the privacy of every individual who engages with our brand. This Privacy Policy describes how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or communicate with us.

Information We Collect

Information You Provide

• Name, email address, phone number, and shipping/billing address when placing an order or creating an account.
• Payment details (processed securely through our payment service providers — we do not store full card details).
• Communications you send us, including enquiries, feedback, and return requests.

Information Collected Automatically

• Device information, browser type, operating system, and IP address.
• Browsing behaviour, page views, referral sources, and session duration.
• Cookie data and similar tracking technologies (see our Cookie Policy for details).

How We Use Your Information

• To process and fulfil your orders, including shipping and delivery.
• To communicate with you regarding orders, enquiries, and service updates.
• To personalise your experience and present relevant product recommendations.
• To improve our website, operations, and customer service.
• To detect and prevent fraud, unauthorised transactions, and abuse.
• To comply with legal obligations and protect our rights.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

• Trusted service providers who assist with payment processing, shipping, website hosting, and marketing — each bound by confidentiality agreements.
• Law enforcement or regulatory bodies when required by law or to protect the rights, property, or safety of Chuks Collins, our clients, or others.

Data Security

We implement industry-standard security measures — including encryption, secure servers, and restricted access protocols — to protect your personal data. While no method of electronic transmission or storage is entirely secure, we are committed to safeguarding your information with the highest standard of care.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your personal data. To exercise any of these rights, please contact us at support@chukscollins.com.

Children's Privacy

Our website is not directed at individuals under eighteen (18) years of age. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date. We encourage you to review this policy periodically.